This website is owned and operated by HDI Global SE and its world-wide affiliates (collectively “HDI”). We are responsible for determining the purposes and means of processing your personal information and understand that you value your privacy. HDI upholds the data protection principles as set out in applicable law that an individual’s personal information must:

Be processed fairly and lawfully
Be obtained only for specific, lawful purposes
Be necessary for or directly related to a lawful purpose
Be adequate, relevant and not excessive
Be accessed only by personnel who require access for a lawful purpose
Be accurate and kept up to date
Not be retained for longer than necessary
Be protected and processed in accordance with the individual’s data rights

This policy governs information you provide to us or that we learn from your use of this website and other contacts with HDI. It explains how we may collect, use, and in some instances share this information. By accessing and using HDI’s website and web-based services you agree to the collection, use and disclosure of your personal information in a lawful manner in accordance with the principles set out in this policy. When you choose to participate in some activity through our website (e.g. you sign up for a newsletter, or submit information as part of calculating an offer) you agree to the collection, use and disclosure of your personal information for the purpose(s) for which the information is submitted and any directly related purpose(s) as are described below.

Below you will find further information about the use of your personal information.

PERSONAL INFORMATION DEFINED

HDI considers “Personal Information” to include information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

CONTACTING HDI

Should you have questions or suggestions concerning data protection beyond the information below, or should you desire to assert your rights regarding your data including but not limited to accessing further information regarding the processing of your Personal Information, correcting any inaccuracies or requesting that information be deleted, our data protection team will gladly assist you. The data protection team can be contacted at:

HDI AG
Data Protection
HDI-Platz 1
30659 Hannover
E-Mail: privacy@talanx.com

The supervisory authority responsible for us is the supervisory authority Niedersachsen (Landesbeauftragte für den Datenschutz Niedersachsen). Please contact this authority should you have questions or complaints.

HDI Global SA Ltd is further governed by the Protection of Personal Information Act, Act No. 4 of 2013 (POPIA).

In terms of POPIA, “Personal Information” means information relating to an identifiable, living, natural person and where applicable, an identifiable, existing juristic person.
Some examples are: race, gender, marital status, nationality, age, physical or mental
health, disability, language, education, identity number, telephone number, email, postal or street address, biometric information and financial, criminal or employment history.
The collecting, handling, protecting, storing, or destruction of personal information is collectively referred to as “processing” such personal information.

Why we process your personal information

We collect your personal information to be able to provide you with suitable insurance cover and manage your policy, and as may be required by insurance, tax and other legislation. In addition, we use your personal information in order to detect and prevent fraud.
Your personal information is also gathered through our other channels we use to distribute, communicate and deliver our services, such as via approved insurance intermediaries.

Sharing your personal information

In order to provide our products and services to you, we may share your personal information with other insurers, industry bodies, credit agencies and our service providers.

The following list includes but is not limited to some of the instances where we may disclose the personal information obtained from you:

When any regulatory authority for the various financial sectors requests same.
To comply with any regulation passed under relevant legislation, or any legal process.
To enforce and protect our rights and property (including intellectual property) and/or where we have a legitimate interest to do so; or
When you have expressly authorised us to do so.

We do not and will not sell or provide personal information to third parties for independent use. Where we share personal information with our business associates, if that information is required to provide the product or service you have requested, our business associates will adhere to using your information only as directed by us.

Protecting your personal information

We have implemented group-wide generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, alteration, or destruction.
Internationally, we update and test our security technology on a regular basis.
Access to your personal information is restricted and only those personnel who need to know that information in order to provide services to you, will have access to it. In addition, we have trained our employees about the importance of confidentiality and information security.

Although we use appropriate security measures once we have received your personal information, the transmission of data over the internet (including by email) is never completely secure. We endeavour to protect personal information, but we cannot guarantee the security of data transmitted to or by us.

Contact HDI Global SA Ltd

Should you wish to submit a request to exercise a legal right in relation to your personal information, or if you would like to submit an objection about the handling of your personal information, or if you have any queries, please contact us via the following details:

Information Officer: Shaun Scandling
Tel: 011 340 0100
Email: shaun.scandling@hdi.global
By post: PO Box 66, Saxonwold 2132

In the event of a complaint, we are committed to cooperating to achieving a proper resolution of your privacy concerns.

LOG FILES

Upon each visit of our website, your browser automatically sends information to the servers of our website, which is temporarily stored in a so-called log file. The following data is recorded without any action on your part and stored until deleted via an automated process:

IP address of the computer issuing the request,
date and time of access,
name and URL of the file(s) accessed/retrieved,
website which directed you to our Internet presence (referrer page),
operating system and browser employed,
name of your internet access provider.

Collecting and processing of this data takes place to make the use of our website possible (for establishing a connection), to ensure continuous system security and stability, to allow for technical administration of our network infrastructure and optimization of our website, as well as for internal statistics use. The IP address is only used for statistical purposes, and may be used in the event of an attack on our network infrastructure. This does not allow any inference to your person. It takes place under consideration and within the scope of the weighing the legitimate interests of HDI against your individual rights and freedoms under applicable law.

To the extent that storage of log files is required this data will be kept securely by HDI until the relevant data security incident has been resolved. Unless there are exceptional circumstances data collected will be deleted after a period of four weeks.