We recognise that the respect and trust of the client has to be earned on every
claim. When a claim is presented, all our efforts and skills go into reaching a fair
resolution, recognising our responsibilities to protect the client’s interests
and their reputation.
We work closely and collaboratively with underwriters,
appointed loss adjusters and risk engineers. Strong and regular communication across
all functions enables the claims team to gain a detailed understanding of the client’s
business, making the claims handling process informed and efficient.