We have entered into the basic procedure contract with the General Corporate Judicial Person Hoken Ombudsman which is a Alternative Dispute Resolution (ADR) organization designated by the law. When you cannot resolve a problem/complaint with us, you can file a complaint with the ADR.
Please refer to the contact details of the Hoken Ombudsman as follow:
Business hour: 9:00 to 12:00, 13:00 to 17:00
Except Saturday, Sunday, National holidays and holidays in year-end and new-year
Home page: www.hoken-ombs.or.jp