HDInsights October 2025 Ed.16 HDI Asia Pacific and Middle East Newsletter
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October 2025 | Edition 16 4 7 10 12 14 18 Foreword - Stefan Feldmann Why the Mid-Market Can No Longer Ignore Cyber Risk and how HDI can help UAC Leadership Academy “Theory alone doesn’t stick; it’s when you apply it and learn from experienced professionals that the lessons stay with you” Results Driven by New Business Reflect HDI Global’s Strong Momentum Across Asia Pacific HDInsights LIVE: How to Stand Out in the MidMarket Wellbeing in the Sprint: How to Thrive in Stressful Seasons Contents
That spirit of teamwork and community continued off the bike as well. From EOFY celebrations in Sydney to hosting brokers at the State of Origin in Brisbane, we’ve embraced the opportunity to connect and reflect. Our Winter Forum in New South Wales in August gave us a new way to strengthen partnerships. Before the EOFY, we also supported our brokers with a dedicated webinar on how to reduce the stress in this busy time. In-house, we continued to support staff wellbeing with health initiatives and lots of healthy snacks in our cosy office kitchens. In Asia, our Singapore team made a real impact through a Corporate Social Responsibility initiative, where they cooked up a storm for less fortunate people, demonstrating the value of coming together to give back. Of course, business is thriving too. One of our proudest milestones this year was the launch of our Primary Cyber and Tech Professional Indemnity product – a major step forward in helping our clients manage growing digital risks. Cycling, Celebrating, Connecting: Highlights from the Year (So Far) As we move beyond the halfway mark of 2025, it’s the perfect time to reflect on the milestones, challenges, and meaningful moments that have shaped our journey at HDI so far. Let’s start with a story close to our hearts… After eight days and 1,200 kilometres through the spectacular terrain of Tropical North Queensland, our HDI Global team rolled into Port Douglas – tired but proud. Riding in support of Tour de Cure Australia, our small but powerful HDI team of three riders raised over $52,000 for cancer research, prevention, and support. Sharing the final days of the ride with Australian cycling legend Richie Porte as well as Australian Olympic gold medalist Mack Horton was a special highlight for me, I must admit. But these efforts also remind us that behind every statistic – like the sobering fact that cancer accounts for 3 in every 10 deaths in Australia – there’s a story of courage, hardship, and hope. Stefan Feldmann, Head of HDI Global Asia-Pacific Managing Director HDI Global SE, Australia Managing Director HDI Global Specialty SE, Australia and New Zealand Foreword HDInsights Edition 16 | page 4 Team HDI riding in the Tour De Cure Australia Singapore team coming together for a CSR initiative
“In the first half of 2025, HDI Global Singapore has demonstrated robust resilience and adaptability, strengthening our Renewable Energy and Construction portfolios, and aligning perfectly with the region's accelerating infrastructure and energy transition. Our Property book remains strong, amidst external pressures like the Thai earthquake. This resilience underlines the faith our clients have in our technical strength and strategic foresight. Additionally, our expanding International Programmes, where HDI is a global leader, showcase our global presence and capability. This resilience combined with financial strength makes us the preferred Partner in Transformation for our clients. Looking ahead, HDI Global's relentless focus on profitable growth, strategic technology investments, and embedding core values – Together, Ownership, Performance – will guide us in navigating the South-East Asian markets, particularly Malaysia, Thailand, and Indonesia. Despite geopolitical tensions, we are forging strong partnerships and unlocking new opportunities. Embracing innovation through technology, climate risk management, and advancing International Programmes, we remain committed to empowering our dedicated talent and fostering sustainable growth, ensuring continued delivery of superior service to our clients, brokers, and stakeholders.” Alex Tarantino Managing Director HDI Global Singapore HDInsight Edition 10 - page 3 Foreword HDInsights Edition 16 | page 5 Our Accident & Health (A&H) line continues to demonstrate strong retention across the country, highlighting its growing role in our whole-of-account approach. A&H is becoming increasingly integrated into our portfolio and broader strategy. Across the Asia-Pacific region, we’re also seeing fantastic momentum. Australia has once again been a significant contributor to the strong underwriting result of the group. Singapore, Hong Kong and Dubai are growing quickly – with our Casualty line launch in the Middle East and deeper broker engagement in Hong Kong showing strong promise across the market. Another highlight has been the remarkable growth of our International Programmes (IPs). With many new programmes secured this year and Australia leading the charge, our model is now expanding to other markets. We now manage a sizeable number of international programmes out of Singapore, supporting global clients across sectors including marine cargo, manufacturing, and industrials. In Hong Kong, early momentum is building – and across the region, we’re setting our sights on 200 global programmes in the Australian portfolio. We’re especially focused on complex placements and captive fronting, where HDI’s technical strength really shines. In this edition of our newsletter, you’ll find: A feature on cybersecurity threats and how HDI supports businesses against rising risks A look behind the scenes of UAC's Leadership Academy and HDI's support of young talent A summary of our Group’s half-year results Highlights from our HDInsight Live webinar on standing out in the mid-market A reminder that wellness matters – with our EOFY de-stress initiative in one handy, easy-to-save guide – just in case the next crunch time is closer than you think HDI Team at GSA Touch of Colour Singapore team enjoying a meal for Employee Appreciation Day
Stefan Feldmann Head of HDI Global Asia-Pacific Managing Director, HDI Global SE, Australia Managing Director HDI Global Specialty SE - Australia & New Zealand Michael Ahn Chief Executive HDI Global Hong Kong “HDI's Hong Kong office has experienced significant strategic development over recent months, with key initiatives strengthening both our technical capabilities and regional presence. The office enhanced its Engineering underwriting team with the addition of a new Lead Underwriter and Senior Underwriter in early August, while simultaneously advancing the establishment of a representative office in Korea to improve market visibility and presence across North Asia. These developments have been complemented by the successful launch of a new broker partnership agreement across Asia and increased trading relationships with fronting partners throughout the region.” Willem van Wyk Senior Executive Officer HDI Global Dubai HDInsight Edition 10 - page 3 Foreword HDInsights Edition 16 | page 6 Thank you for being part of our journey. Whether you're a client, broker, or partner, we look forward to the next chapter of collaboration, innovation and shared success with you. “HDI's Dubai office has delivered a solid first six months with strong momentum continuing across Property and Engineering lines of business, complemented by the successful binding of several liability policies. The board has approved three new full-time employees, including Siva from Singapore, who joined at the end of August, bringing significant experience to strengthen the Property line of business. Additionally, the board has endorsed a strategic business case to establish Dubai as an energy hub, marking a longerterm project with implementation beginning early next year. The office has actively pursued key client relationships, including a recent visit to global HDI client DP World, featuring a comprehensive tour of their largest facility at Jebel Ali Port, with hopes to secure multiple classes, including General Liability, Property, and Cyber for the upcoming renewal season. Property Risk Engineering remains fully engaged under Santosh's leadership, who serves as the sole Risk Engineer handling Property risk assessments in Dubai while also conducting surveys in India for HDI's global network. This demonstrates the office's expanding regional influence, managing both local assessments and international assignments from other HDI offices worldwide.” Dubai team and industry colleagues coming together for DWIC 2025
Cybersecurity Threats: “It’s Not If, But When” Why the Mid-Market Can No Longer Ignore Cyber Risk and how HDI can help Mid-market clients often believe they’re flying under the radar – but cybercriminals see them as prime targets. In a rapidly evolving threat landscape, HDI Global outlines how businesses can boost resilience and stay ahead of the risks. Australia has become a cyber battleground. In the last few years, the country has faced a barrage of highprofile breaches – from a telecommunications giant to a private health insurer, a major airline and large supermarket chains. Even critical infrastructure such as ports and government platforms have been hit, exposing vulnerabilities across every major sector. But while these headlines focus on big business, there’s a quieter crisis unfolding – one that may be even more dangerous. According to Natalie Miladinski, Cyber Underwriting Manager, Asia Pacific at HDI Global, it’s mid-market organisations that are increasingly in the firing line. third of our book.” Why the Mid-Market Can No Longer Ignore Cyber Risk and how HDI can help HDInsights edition 16 | page 7 “For a long time, mid-market companies thought they were immune,” says Ms. Miladinski. “They believed only large corporates were targeted. But that’s never really been true. They were always a target – just a less lucrative one. Now? They’re prime real estate for cyber criminals.” Natalie Miladinski Cyber Underwriting Manager, Asia Pacific The rise in attacks is being driven by both organised cybercrime and state-sponsored actors, with politicians believing the AUKUS security pact has made Australia a key geopolitical target. The emergence of AI-powered scams has only amplified the risks. “Cybercrime is big business now,” Ms. Miladinski explains. “These aren’t lone hackers in hoodies. These are well-set-up criminal organisations with sophisticated operations. Their goal is to profit at any cost, and mid-market businesses are often the fastest route.” Automated, AI-generated phishing emails now mimic real colleagues – down to tone, style, and timing. Ms. Miladinski recalls being shocked at how sophisticated spoofed internal emails have become. “When the email looks like it’s from a co-worker and sounds exactly like them – that’s hard to ignore. It doesn’t even trigger as external. It just lands in your inbox like any other. You have to notice something’s off, like the timing or the nature of the request. And that’s tough.” Case in Point: MediSecure Not all mid-market breaches make headlines, but their consequences can be catastrophic. MediSecure, a digital e-script provider used widely during the COVID19 pandemic, was one such casualty. The breach exposed confidential patient data and the company didn’t survive it. “MediSecure went into voluntary administration,” Ms. Miladinski explains. “They ran out of money trying to notify stakeholders and fix their systems. Most people don’t even realise they were affected. If you got an electronic prescription during the pandemic, chances are MediSecure was involved.” That breach didn’t dominate the news cycle like Medibank’s did, but its impact was just as devastating for the business involved. A Shifting Threat Landscape Australia recorded an astonishing 47 million data breaches in 2024 – nearly one per second – placing it 11th globally for volume and 5th for breach density, up from 7th the year before. According to the Australian Cyber Network’s 2024 report, Australia is now the 4th most targeted nation for cyber threats against critical infrastructure.
Why the Mid-Market Can No Longer Ignore Cyber Risk and how HDI can help Human Error: The Weakest Link While some breaches involve sophisticated tactics, others come down to simple but costly mistakes. “A large retailer was breached because someone impersonated an employee and requested a password reset. The staff didn’t have a process to verify the identity, so they reset the password and the attacker walked in,” says Ms. Miladinski. “A major airline, on the other hand, was compromised through a third-party call centre. The attackers posed as customer care agents and were then able to gain access to a customer servicing platform. That’s all it took.” In both cases, the breach wasn’t due to a lack of firewalls or antivirus – it was due to human error, underscoring a critical point: “You can have all the security software in the world, but if your people and providers aren’t trained, your defences are wide open,” Ms. Miladinski stresses. The Mid-Market Gap: Underfunded and Unprepared So why is the mid-market particularly vulnerable? It comes down to a mix of underinvestment, outsourcing, and complacency. “Many mid-sized businesses outsource their IT to managed service providers and assume they’re also outsourcing the cybersecurity risk. But they’re not,” warns Ms Miladinski. “The responsibility for data always rests with the business – no matter who manages your systems.” HDInsight Edition 10 - page 21 HDInsights Edition 16 | page 8 The Most Targeted Sectors and Data According to Cloudflare’s Australia Cybersecurity Readiness Survey conducted in June 2024, the industries most affected by ransomware in Australia are: Manufacturing (63%), transportation (57%) and education (48%). The most targeted data types are customer data (62%), financial data (55%) and user credentials (52%). “Think about what’s most valuable in your business,” Ms. Miladinski advises. “For some it’s client data. For others it’s keeping production lines running. Whatever it is that’s where your controls need to be strongest.” HDI’s Approach: Practical, People-Focused Protection HDI’s CyberTech+ policy goes beyond standard insurance. It provides mid-market clients with access to a dedicated incident response team – a crucial advantage when speed and coordination are everything. “You get a breach coach, forensic investigators, crisis communication support, legal advisors and PR consultants,” says Ms. Miladinski. “Having access to that is priceless when it comes to a cyber incident.” Other coverages include: Business interruption loss and forensic accounting Data recovery costs Privacy and security – for potential liability to customers and other businesses Regulatory reporting and legal compliance support “If your company couldn’t operate without computers, then you need cyber cover,” Ms. Miladinski emphasises. “It’s that simple.” Building Resilience: Training and Simulation In a proactive step, HDI is now also offering cyber resiliency workshops, tailored sessions for C-suite leaders and IT teams to build familiarity with breach scenarios and response processes. “These workshops are all about preparedness. Knowing who your breach coach is, what decisions you’ve already made, how fast you can act – that can make or break your response,” Ms Miladinski explains. These workshops will be tailored to the client’s requirements. In many cases, HDI offers these workshops complimentary or subsidised for policyholders. According to the Herbert Smith Freehills Cyber Risk Report 2024 and the Australian Cyber Network’s 2024 report: 69% of Australian businesses have experienced a ransomware attack (up from 56% in 2023) 50% of breached businesses paid a ransom – despite public commitments not to (Ransom payments must be reported to government authorities within 72 hours, as required by law!) 36% of boards have not decided whether they would pay a ransom if attacked “That’s terrifying,” Ms. Miladinski says. “When a breach hits, there’s no time to hold a board meeting and debate ethics. You need a plan, and you need it in advance.”
Contact - HDI Why the Mid-Market Can No Longer Ignore Cyber Risk and how HDI can help The Bottom Line: Readiness Is Everything Cyber risk is no longer a niche concern – it’s a mainstream business threat with financial, operational, reputational, and legal implications. And as the cyber landscape evolves with new tactics and threat actors, awareness alone isn’t enough. “The risk isn’t going away,” says Ms. Miladinski. “But what you can control is your readiness and how confidently you respond when it happens.” For brokers working with mid-market clients, that means asking the tough questions now – not later. Because when it comes to cyber incidents, “It’s not if. It’s when.” HDInsight Edition 10 - page 21 HDInsights Edition 16 | page 9 Natalie Miladinski Cyber Underwriting Manager, Asia Pacific P: +61 406 864 939 Natalie.Miladinski@hdi.global We are innovation supporters. HDI Global SE ⟶ Cyber Being well protected from the risks of digital networking is essential for getting your company ready for the future. We are HDI. #EnablingPartner Learn more
UAC Leadership Academy “Theory alone doesn’t stick; it’s when you apply it and learn from experienced professionals that the lessons stay with you” Leadership is not something that happens overnight – it develops through knowledge, experience, and the guidance of those who have walked the path before. The UAC Leadership Academy, developed by the Underwriting Agencies Council (UAC), supported by ANZIIF, and proudly backed by HDI Global as the inaugural Program Sponsor, offers mid-career professionals a unique opportunity to sharpen their leadership skills and prepare for the next stage of their career. Combining ANZIIF’s on-demand learning with immersive workshops and hands-on mentoring, the program is designed to accelerate professional growth and foster the next generation of leaders in Australia’s underwriting agency sector. At the helm is UAC CEO Jenny Bax, supported by a group of senior industry mentors who bring both deep expertise and practical, real-world insights. One of those mentors is Peter Gezimati, Head of Delegated Authority – Australia, HDI Global. With more than three decades of insurance experience across three continents and deep expertise in underwriting and delegated authority models, Peter is committed to sharing his knowledge with the next wave of professionals. In this interview, he reflects on his career, the challenges and opportunities facing the industry, and why programs like the UAC Leadership Academy are essential for future leaders. Peter, you’ve worked across three continents and multiple lines of business. What key lessons have stayed with you throughout your 30+ years in insurance? “The biggest lesson for me is the importance of continually learning and adapting. My career has taken me through claims, underwriting, and business development across Zimbabwe, the UK, and now Australia. Each environment brought new challenges, but I realised early on that I don’t know everything. I’ve had to push myself to keep learning, stay curious, and be open to change. That mindset of constant growth has been invaluable.” UAC Leadership Academy HDInsights edition 16 | page 10 What are the most important skills and qualities you believe young and mid-career insurance professionals need to cultivate today? “Curiosity and a willingness to step out of your comfort zone are critical. I would encourage younger professionals to stay inquisitive, seek out learning opportunities, and make the most of time with senior colleagues. One challenge I see with hybrid and remote work is the reduced informal interaction with experienced leaders. My advice is: come into the office when you can, ask questions, and learn from people who have walked the path before. We ‘old people’ still have a few useful lessons to share!” The UAC Leadership Academy is designed to develop future leaders. From your perspective, what makes this program stand out? “This program is really tailored to mid-tier professionals – those who have several years of experience and are ready to take the next step. It provides visibility within the industry and exposes participants to what it means to think and act like a leader. What makes it unique is its focus on underwriting agencies. These businesses are often entrepreneurial and may not have formal leadership programs internally. The academy fills that gap, offering both structure and high-quality mentoring to support their growth.” What advice would you give to applicants preparing to join the Leadership Academy – what should they bring to the table? First of all, I would encourage anyone who is thinking about applying to go for it. Once you’re in, come prepared to learn, to participate, and to contribute. This isn’t a passive program – you’ll get the most out of it if you share your own ideas and experiences and engage with your peers and mentors. It’s also a fantastic networking opportunity. My hope is that each cohort builds lasting professional connections that continue well beyond the program.
“The Leadership Academy is about more than professional development – it’s about building confidence, resilience, and vision. With the guidance of seasoned mentors like Peter, participants will not only gain new skills but also learn how to lead with purpose in an evolving industry.” Jenny Bax CEO UAC According to the Herbert Smith Freehills Cyber Risk Report 2024 and the Australian Cyber Network’s 2024 report: 69% of Australian businesses have experienced a ransomware attack (up from 56% in 2023) 50% of breached businesses paid a ransom – despite public commitments not to (Ransom payments must be reported to government authorities within 72 hours, as required by law!) 36% of boards have not decided whether they would pay a ransom if attacked Contact - HDI UAC Leadership Academy HDInsight Edition 10 - page 21 HDInsights Edition 16 | page 11 The program blends academic learning with practical mentorship. Why do you think this combination is so effective? Theory is important – you need to understand the frameworks and models – but theory alone doesn’t stick. It’s when you apply what you’ve learned in real situations, and when you see how experienced professionals approach challenges, that the lessons really stay with you. The combination of classroom learning, workshops, and mentoring creates a much more rounded and lasting learning experience. Looking at the industry today, what are the biggest challenges and opportunities you see on the horizon? There are many opportunities. AI is a big one – it brings challenges, but if harnessed properly, it can help us underwrite better, deliver products more efficiently, and improve customer outcomes. I don’t see AI replacing the human element in insurance, because trust and personal relationships will always matter. But it will be a powerful tool. On the challenge side, climate change and natural catastrophe risk will continue to test the industry. If we get risk assessment and pricing right, though, this is also where insurance proves its value most strongly – by supporting communities when those events happen. Peter Gezimati Head of Delegated Authority P: +61 431 527 757 Peter.Gezimati@hdi.global Finally, what do you hope participants will take away from your mentorship and the Leadership Academy as a whole? I hope participants leave with a positive outlook on technology, leadership, and the future of the industry. I’d like them to see how tools like AI can help us deliver products more efficiently and fairly, and to carry that perspective into their future leadership roles. More broadly, I want them to come away with a strong network, a sense of confidence, and the drive to keep learning. These are the people who will shape our industry’s future, and I want them to feel equipped and inspired to do so.”
Results Driven by New Business Reflect HDI Global’s Strong Momentum Across Asia Pacific Australia & New Zealand business drives profitable growth; Singapore strengthens energy and construction portfolios With robust retention, new product launches and a growing mid-market presence, HDI Global’s Australia & NZ team, as well as the broader Asia Pacific network, continues to exceed expectations. This strong performance fits into our global success story and prepares us well for what’s next on the horizon. HDI Global SE has reported strong results for the first half of 2025, with growth in both revenue and net income globally – a performance underpinned by continued expansion and innovation across the Asia Pacific region. Within this dynamic landscape, the Australia & New Zealand business continues to stand out, delivering profitable growth and reinforcing its position as a trusted insurance partner in a rapidly evolving market. Results Driven by New Business Reflect HDI Global’s Strong Momentum Across Asia Pacific HDInsights edition 16 | page 12 Robust international footprint HDI Global’s Australian business remains profitable and on a healthy growth trajectory, reinforcing the strength of our international presence. “We have also extended our footprint across key regions with important milestones in Singapore, Hong Kong, and Dubai,” Feldmann said. “These steps highlight our focus on building strong client relationships through tailored solutions and strategic guidance. As a Partner in Transformation, we are a leading insurance partner in renewable energy and remain committed to longterm collaboration, enhanced risk management, and transparency.” The business remains focused on strategic growth – particularly in the mid-market segment – while expanding its capabilities in International Programmes and Financial Lines as well as enhancing the Motor portfolio, focusing on sustainability and active monitoring.“ Given HDI Global’s strong worldwide results, Feldmann is optimistic for the remainder of 2025 in Australia and New Zealand: “From supporting Cloud Services and AI in data centres to advancing renewable energy projects, HDI Global stands as a financially strong, reliable partner dedicated to fostering innovation and achieving meaningful progress. We remain deeply engaged in dialogue and collaboration with our clients and broker partners, committed to delivering individualised risk management solutions.“ Strength despite external pressures HDI Global’s broader Asia Pacific network continues to support this upward trajectory. In Singapore, the business is reinforcing its position in Renewable Energy and Construction, aligning with the region’s infrastructure and energy transition priorities. “In the first half of 2025, HDI Global Australia has continued to develop steadily and shown resilience amid evolving market conditions. Our team is also pleased to continue being a significant contributor to the Group’s strong underwriting results. The launch of our primary cyber offering and solid retention of product lines reflect our commitment to addressing client needs and staying responsive to changing market demands.” Stefan Feldmann Head of HDI Global Asia-Pacific Managing Director HDI Global SE, Australia Managing Director HDI Global Specialty SE - Australia & New Zealand
“Our Property book remains strong, amidst external pressures like the Thai earthquake. Additionally, our expanding International Programmes, where HDI is a global leader, showcase our global presence and capability. “ Alex Tarantino Managing Director and Principal Officer HDI Global Singapore. Contact - HDI Results Driven by New Business Reflect HDI Global’s Strong Momentum Across Asia Pacific HDInsight Edition 10 - page 21 HDInsights Edition 16 | page 13 Together, the Australia/NZ and Singapore operations are contributing to HDI Global’s international growth story, reflecting a shared focus on innovation, regional expansion, and resilience. Clear growth globally On a worldwide scale, HDI Global generated clear growth in revenue and net income in the first half of 2025. Adjusted for currency effects, insurance revenue rose 8 percent to EUR 5.1 (6m 2024: 4.8) billion (7 percent in nominal terms). The insurance service result remained stable at EUR 430 (429) million. Large loss payments came in at EUR 142 (128) and were well below the pro rata budget of EUR 253 million. The combined ratio at 91.6 (91.1) percent remained within expectation of less than 92 percent for the full year. The net insurance financial and investment result before currency effects rose to EUR 99 (68) million due to higher investment volumes and an increase in current interest income. EBIT was clearly lifted by 24 percent to EUR 377 (305) million. RoE rose to 17.4 (15.7) percent, while HDI Global’s contribution to Talanx Group net income rose 23 percent to EUR 274 (223) million. Note: HDI Global is publishing financial key figures in accordance with the international financial reporting standards IFRS 17/9. To find out more about the services of HDI Global SE Australia Branch, click here: https://www.hdi.global/en-au/aboutus/locations-contacts/?country=en-au To find out more about the latest Talanx results, click here: https://www.talanx.com/en/newsroom Stefan Feldmann Head of HDI Global Asia-Pacific Managing Director HDI Global SE, Australia Managing Director HDI Global Specialty SE - Australia & New Zealand P: +61 424 176 170 Stefan.Feldmann@hdi.global
Australia’s mid-market businesses fuel the economy, but many lack dedicated risk teams. HDI experts explain how brokers can fill the gap with innovative coverage and proactive risk partnerships. In today’s fast-changing insurance environment, differentiation is not just an advantage – it is a necessity. This is especially true within Australia’s vibrant and diverse mid-market business sector. At HDI Global’s recent HDInsights Live webinar, a panel of leading specialists convened to provide brokers with comprehensive guidance on navigating this complex landscape. The discussions focused on tailoring insurance solutions for mid-market clients, understanding and managing emerging risks, and proactively addressing shifting claims trends. The Scale and Significance of Australia’s Mid-Market Stephen Jones, Head of State Management at HDI Australia, emphasised the mid-market’s critical role in the national economy. This sector encompasses more than 60,000 businesses with annual turnovers ranging from $10 million to $250 million. Collectively, these companies: Employ approximately 25% of Australia’s workforce Generate around 40% of the country’s total business revenue HDInsights LIVE online seminar How to Stand Out in the Mid-Market HDInsights Edition 16 | page 14 Despite many mid-market companies experiencing modest growth after the disruptions of COVID-19, they face ongoing pressures. Economic volatility, fluctuating market demands, and evolving regulatory landscapes combine with rising expectations for more sophisticated insurance coverage. A pivotal operational challenge: most mid-market businesses do not have dedicated risk management teams. Instead, responsibilities often fall to CFOs, general managers, or senior leaders who must juggle multiple roles simultaneously. “As brokers and insurers, our job is to make their lives easier. We need to anticipate their needs, prevent surprises, and help them communicate their risk stories clearly.” Stephen Jones Head of State Management HDI Global SE, Australia
HDInsights LIVE: How to Differentiate Yourself in the Competitive Mid-Market Segment While fire suppression systems like sprinklers cannot extinguish lithium fires directly, they remain critical. Sprinklers help cool surrounding areas, slowing the fire’s spread and limiting collateral damage. Moving beyond physical hazards, Jamie Ashby, Head of Management Liability, turned attention to the rising prominence of psychosocial hazards, workplace risks that affect mental health and employee wellbeing. These include: Bullying and harassment Burnout and chronic stress Role ambiguity and unclear job expectations Insufficient recognition and poor support structures Jobs perceived as insufficiently demanding, leading to disengagement This perspective underscored the seminar’s overarching theme: risk storytelling. Brokers who move beyond reporting on past claims and incidents, helping clients articulate their future business directions, emerging challenges, and key concerns, can add tremendous value. This narrative approach enables insurers to tailor solutions that better reflect clients’ realities. Emerging Risks in Focus: Lithium Batteries and Psychological Hazards One of the webinar’s most urgent topics was the increasing risk posed by lithium batteries, flagged by Laura Lawrence, Liability Underwriting Manager. Once a niche concern, lithium batteries have become ubiquitous, powering everything from e-bikes and electric scooters to smartphones and household appliances. However, their widespread use masks a complex and hazardous risk profile. HDInsight Edition 10 - page 21 Lithium batteries: Burn hotter and faster than many other materials Are exceptionally difficult to extinguish once ignited Can unexpectedly reignite days after a fire appears to be out These characteristics have led to a rise in house and warehouse fires linked to faulty or improperly stored batteries. This trend is exacerbated by the fact that many lithium batteries imported into Australia are cheaply manufactured overseas and often lack clear, comprehensive safety instructions. HDInsights Edition 16 | page 15 Mitch Pack, HDI’s Property Specialist, reinforced the gravity of this issue, outlining best practices for safe battery storage in commercial environments: Store batteries in separate compartments away from flammable materials Maintain batteries at less than 50% charge during storage Use non-combustible materials for battery housings or enclosures "We're seeing a significant rise in claims concerning psychosocial hazards, particularly in workplaces with a high proportion of casual or low-skilled employees. These environments are where the sharpest increases are occurring." Jamie Ashby Head of Management Liability HDI Global SE, Australia Mr Ashby highlighted how regulators are increasingly viewing these mental health factors with the same seriousness as traditional physical safety risks. Companies that fail to identify, manage, and mitigate psychosocial risks face not only legal penalties but also reputational damage and costly regulatory investigations.
“It's all about value add. We can be flexible and creative, especially where there’s a genuine need or where a client’s operations fall outside the ordinary. We’re also fortunate to have top-tier IP capabilities and international placement support within HDI, which really sets us apart. We’re seeing a growing litigious culture in Australia, which is becoming one of the more litigious countries globally and that’s a concern. Combined with rising repair and medical costs, more people are willing to lodge claims. Add to that the softening market conditions and mounting cost-of-living pressures, and we’re seeing a clear increase in claim notifications.” Laura Lawrence NSW Liability Underwriting Manager, Mid-Market HDI Global SE, Australia HDInsight Edition 10 - page 21 HDInsights LIVE: How to Differentiate Yourself in the Competitive Mid-Market Segment HDInsights Edition 16 | page 16 Tailored Solutions: From Market Standards to Bespoke Coverage A noticeable development in the market is the growing importance of flexibility and customisation in insurance offerings, particularly for mid-market clients with diverse and often complex exposures. Mrs. Lawrence described how liability and property policies often start with market-standard wordings, but can be enhanced through targeted endorsements and value-added options, including: Errors and omissions coverage Product recall expense cover: First-party costs associated with withdrawing defective products from the market, distinct from full recall liability policies Faulty workmanship endorsements: Protection against claims arising from workmanship defects, with sublimits applied According to Mr Ashby, sound governance and proactive risk management are essential in today’s regulatory climate. From an insurance perspective, HDI is responding by modernising policy wording and broadening coverage under both employment practices liability (EPL) and statutory liability. This ensures clients are protected not only from legal claims but also from the substantial costs associated with investigations, regulatory action, and media scrutiny. “As premiums drop and clients look to buy cover back in, it’s crucial we offer solutions that reflect today’s risk environment,” Mr Ashby said. To counter this, Mr Ashby urged businesses to implement robust governance frameworks encompassing: Clear, documented policies and procedures for identifying psychosocial risks Regular staff training to recognise and manage emerging issues Enforcement mechanisms to ensure compliance with workplace mental health protocols Electrical and plumbing endorsements: Specific coverage for licensed trades, tailored to regional licensing requirements such as the Queensland Electrical and the Victorian Plumbers Endorsement Contractual liability extensions: Either contractspecific or blanket coverage for liabilities assumed under contractual agreements Driving risk endorsements: Addressing insurance gaps for registered roads or non-registered vehicles Industrial Special Risks (ISR) extensions: Including increased Care, Custody and Control (CCC) limits and Difference in Conditions (DIC) clauses Mrs. Lawrence emphasised that these endorsements are applied on a case-by-case basis, requiring close underwriting consideration and negotiation. The goal is to provide bespoke coverage that reflects a client’s unique operational realities, especially where risks fall outside standard market terms. Property Insurance: Local Authority Meets Advanced Risk Engineering On the property insurance front, Mr. Pack emphasised the advantage of HDI’s local underwriting authority combined with an experienced regional team. This enables swift decision-making without delays caused by overseas approvals, a crucial benefit for brokers and clients requiring agility in the mid-market.
To strengthen client collaboration, HDI recently launched Green 4.0, an innovative risk engineering platform that grants clients and brokers direct access to HDI’s risk engineers and detailed site-specific risk assessments. The platform allows users to: View comprehensive risk profiles across all insured locations Ask technical questions and clarify risk exposures Respond proactively to risk mitigation recommendations Green 4.0 shifts the relationship from reactive claims handling to proactive risk management and partnership Advice to brokers: “Revisit renewal discussions and advise clients to consider extending indemnity periods to 24 months or more, to better reflect the realities of today’s claims environment.” Mitch Pack Property Underwriter HDI Global SE, Australia Contact - HDI HDInsight Edition 10 - page 21 HDInsights LIVE: How to Differentiate Yourself in the Competitive Mid-Market Segment HDInsights Edition 16 | page 17 However, according to Mr. Pack, tailoring property solutions depends heavily on the client’s understanding of their own risk profile. For example, in flood-prone areas, clients provide underwriters with confidence to craft customised insurance programs when they can demonstrate the following mitigation efforts: Elevation of buildings above one-in-100-year flood levels Regular drainage system maintenance Strategic storage of stock and equipment Claims Trends: Natural Catastrophes and the Hidden Cost of Underinsurance Natural catastrophes (nat cat) pose ongoing and increasing challenges in Australia. Flooding affects nearly every part of Australia annually and events are becoming more frequent, severe, and costly. Alongside natural disasters, a significant post-COVID issue has been underinsurance, notably gaps in declared asset values and insufficient business interruption indemnity periods. The pandemic exposed how supply chain delays are prolonging repair and rebuild times, how labour shortages slow restoration efforts, and how inflation drives up replacement costs and lengthens recovery timelines. Stephen Jones Head of State Management P: +61 410 314 550 Stephen.Jones@hdi.global Laura Lawrence NSW Liability Underwriting Manager, Mid-Market P: +61 411 010 139 Laura.Lawrence@hdi.global Jamie Ashby Head of Management Liability P: +61 450 004 768 Jamie.Ashby@hdi.global Watch here: HDInsights LIVE: How to Differentiate Yourself in the Competitive Mid-Market Segment Mr. Pack warned brokers that many clients who previously declared a 12-month indemnity period now face exposure gaps. Replacing specialist machinery alone can take nine to twelve months, and overall business recovery may require longer coverage periods. Mitch Pack Property Underwriter P: +61 432 981 940 Mitch.Pack@hdi.global
Michelle Rushton’s Advice: When pressure mounts, shift your selftalk. Instead of “This is too much,” try “This is a challenge – I’ve handled things like this before.” When the pressure’s on – EOFY, quarter-end, major launches or crises – it can feel like running a marathon at sprint pace. Deadlines pile up, inboxes overflow, and expectations soar. In a recent HDInsights Live webinar, we explored practical tools to stay focused, grounded and effective, even in the most demanding moments. In a recent HDInsights Live webinar, we delved into practical tools designed to ease the pressure of the end-of-financial-year period. But their value extends far beyond the EOFY rush. Whether you're working in finance, HR, marketing, or leadership, these timeless strategies can help you stay focused, composed, and effective. It’s also important to know that while stress can be energising and productive – in short bursts – prolonged, unmanaged stress with no recovery can become burnout. Burnout is characterised by exhaustion, detachment, and decreased performance. If you’re running on adrenaline for too long, without breaks, burnout becomes a risk. Here is a summary of the most useful techniques that Michelle Rushton, a leadership expert and co-founder of People of Influence, gave us during the webinar. These can help you balance work and life better and stay mentally strong, even when the stakes are high. HDInsights LIVE online seminar Wellbeing in the Sprint: How to Thrive in Stressful Seasons HDInsights Edition 16 | page 18 1. Reframing Your Mindset During the webinar, Ms Rushton explained that often, what drains us isn’t the work itself, it’s how we think about it. “Many of us interpret high-pressure periods as overwhelming or threatening,” Ms Rushton said. “But if you see them as a challenge, not a threat, you’re more likely to rise to the occasion.” Some stress can even be helpful. It sharpens your focus, boosts efficiency, and can even help you grow. Leadership researcher Kelly McGonigal’s work has shown that your beliefs about stress affect how your body responds to it. When you see stress as something that strengthens you, not something that harms you, you’re more likely to stay well and perform better.
HDInsights LIVE: EOFY Survival Toolkit Michelle Rushton’s Advice: Set a recurring timer on your phone or calendar. When it goes off, stop for a quick self-huddle: What’s changed? What’s the next most important thing? Can anything wait? Michelle Rushton’s Advice: Ask yourself, “If I could only do three things today, what would they be?” Then focus your energy there. Delegate or defer the rest. Michelle Rushton’s Advice: Break your usual lunch into 2-3 shorter breaks. Go for a walk, grab a healthy snack, or just sit outside. Protect that space like any important meeting. Michelle Rushton’s Advice: Practise “box breathing” (used by Navy SEALs): ·Inhale for 3 counts ·Hold for 3 counts ·Exhale for 3 counts ·Hold for 3 counts ·Repeat for 1-2 minutes 2. Checking in with Yourself More Often Most people probably start their day with a plan. But in fast-paced environments, plans can become outdated by mid-morning. That’s why Ms Rushton recommends building in regular check-ins. “Take 3 minutes every hour to pause, reassess, and reprioritise,” is her recommendation. These “microhuddles” keep you nimble and focused. They also help you avoid the trap of working through a to-do list that no longer reflects the day’s real priorities. HDInsight Edition 10 - page 21 HDInsights Edition 16 | page 19 4. Preventative Breaks: Short and Strategic When you’re under the pump, taking a break can feel counterintuitive. But stepping away is often what allows you to return sharper and more focused. Taking more frequent, shorter breaks means stepping away from your desk, ideally every 60-90 minutes for 5 to 10 minutes. The secret is to avoid talking about work during that break and allowing your brain to disconnect. 3. Triaging Like an Emergency Nurse In stressful times, everything can feel urgent, but not everything is equally important. “When pressure is high, you need to prioritise deliberately and even ruthlessly,” Ms Rushton said. That means learning to say no. The good news? During peak seasons, people often expect boundaries, and you can use that to your advantage. 5. When Things Go Down, Slow Down In a moment of chaos, when your inbox explodes or a meeting goes sideways, your natural reaction may be to speed up. But that can worsen the stress response, according to Ms Rushton. “The best leaders I’ve seen do the opposite,” the leadership expert said. “They slow their breathing, their speaking, and their movements.” This technique helps regulate your nervous system and keeps you in control. 6. Watching for Emotional Contagion Stress is contagious. If your team is anxious, you’ll feel it too, even if you started the day calm, Ms Rushton warned. If you carry yourself with calm, especially as a leader, others will follow. The calmest person in the room sets the tone. As an example: “One group I spoke with had someone from the army who said: ‘We were trained never to run because it would panic the troops.’” The way we carry ourselves affects those around us.
HDInsights LIVE: EOFY Survival Toolkit 7. Beat Procrastination with Micro-Steps When pressure mounts, some people freeze. Procrastination isn’t laziness; it’s often fatigue or fear. “Often, procrastination signals you haven’t taken a proper break,” Ms Rushton explained. The key to overcoming procrastination is to make the goal feel closer and more manageable. Motivation increases as you get nearer to your target. We know this from runners who speed up when they can see the finish line. HDInsight Edition 10 - page 21 Michelle Rushton’s Advice: Use the “10-minute rule.” Commit to just 10 minutes of focused work. Often, that’s enough to gain momentum. Break tasks down into micro-steps. Write the email subject line. Open the spreadsheet. Start small. HDInsights Edition 16 | page 20 Here’s an Energy Checklist for High-Pressure Weeks: Sleep: Aim for at least 6 hours. Less than 4 hours? Your brain function drops dramatically. Hydration: Keep water at your desk. Dehydration impacts mood and cognition. Nutrition: Pack real meals – not just toasties or snacks. Chronotype: Know when you work best. Morning larks should tackle heavy tasks early; night owls can schedule deep work later. Consistent wake-up time: Even if sleep shifts, waking at the same time helps your internal clock. Michelle Rushton’s Advice: Shift your posture to a “power pose.” Stand tall, shoulders back, feet grounded, arms stretched high into the air. Or simply adjust your sitting posture: upright, open, and composed. Think “up and out.” (As discussed in a TED Talk by Stanford professor Amy Cuddy) How HDI Supports Wellbeing During High-Pressure Periods: At HDI, supporting our people’s wellbeing isn’t just a nice-to-have, it’s a core priority, especially during periods of intense pressure like the end of the financial year. “We’ve built what we call a ‘building block’ approach to wellbeing,” Elizabeth Williams, Head of People and Culture at HDI Global, explained during the webinar. These building blocks offer employees practical, accessible tools to manage stress and build resilience. “It’s not about one big fix; it’s about layering consistent, meaningful support over time,” she said. One standout initiative is the HDI Wellbeing Committee, a passionate group of employees who champion mental fitness and help shape a culture that prioritises psychological safety and self-care. Laura Appleton, Learning and Development Specialist, shared one of the committee’s key projects, called The Resilience Project, an eight-part digital series designed to develop skills like gratitude, empathy, and mindfulness. “These aren’t just feelgood ideas, they’re evidence-based techniques that reshape how people respond to stress,” she explained. Examples from the series include: Gratitude journaling: Write down three things that went well each day, and one thing you’re looking forward to tomorrow. This trains the brain to notice positives, even in a demanding week. The “kindness quota”: Aim for two or three small acts of kindness per week, complimenting a colleague, sharing a treat, or making someone a coffee. These actions boost your mood by releasing oxytocin, the “feel-good” hormone. Other ideas from HDI to help navigate through stressful periods are: a session with a sleep expert, “survival kits” stocked with high-protein snacks and drinks to combat afternoon fatigue, onsite massages and creating a wellness room, a dedicated space for employees to pause, reflect, and recharge.
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