Your usual contact person at HDI Global SE and the broker through whom you have underwritten your insurance policy are able to examine all your requests in depth.
If the answers given at the end of the analysis of your requests do not satisfy your expectations, you can send your complaint to HDI Global SE's Complaints Department, whose contact details are given in the General Terms and Conditions of your policy and are reproduced below:
- By registered letter with return receipt to the postal address:
HDI Global SE
Opus 12 Tower
La Défense 9
77 Esplanade of General de Gaulle
92914 Paris La Défense Cedex
In accordance with the provisions of the Recommendation on the Handling of Complaints issued under No. 2016-R-02 by the ACPR (Autorité de contrôle prudentiel et de résolution) on November 14, 2016, HDI Global SE's Complaints Department undertakes to acknowledge receipt of your complaint within ten (10) business days of its receipt (even if the response to the complaint is also made within this period) and, in any event, to respond to your complaint within two (2) months of its receipt at most.
If you are not satisfied with the response provided by HDI Global SE's Complaints Department, you may refer the matter to the insurance mediator of the FFA (Fédération Française des Assurances), provided that no legal proceedings have been or are about to be initiated. The contact details of this mediator are given in the General Terms and Conditions of your policy and are reproduced below:
75441 Paris Cedex 09
As part of its mission to protect customers in the insurance sector, the ACPR (Autorité de Contrôle Prudentiel et de Résolution) receives requests and complaints from customers of insurance companies and their intermediaries. You can contact them to collect information at the following address:
Prudential Control and Resolution Authority
Information and Complaints Service
4 Place de Budapest, 75436 Paris