Professional claims management services

HDI provides a professional claims management service, both at national and international level. HDI Global SE’s claims management function has a decentralised structure – in Germany this service is provided via the branches and in international markets via local HDI companies or appointed network partners. In the event of major damage in particular, our central claims management team plays the lead role in the process, co-ordinating the work of claims experts locally. Top priorities are limiting the extent of damage and avoiding damage-related client losses to protect the company’s ability to operate in the future.

Scope of services at a glance

Claims management

Clients benefit from HDI claims experts’ wide range of experience in specific insurance categories.

  • Claims adjusters are key contact persons and they deal locally with assembling appropriate teams of experts.
  • Following a damage occurrence, companies can rely on prompt payment of compensation in settlement of their claims.
  • Acknowledged experts in providing guidance for and managing liability claims lawsuits, settlement discussions and mediation processes.
  • Clients get access to valuable information to manage their risks and to ensure their quality management systems work.
  • HDI has one of the largest claims departments in the industrial insurance segment.
  • Companies benefit from claims handlers’ high level of expertise and decision making authority.
  • Professional, single-source handling of recourse cases.
  • Close working relationship with HDI risk engineers, who in the event of a claim highlight future risk minimisation solutions.
  • Industrial clients are looked after personally when they call the personalised number on the claims card.
  • The FleetClaimsService includes all the necessary steps from commissioning a vehicle-repair garage from calculation of repair costs through to obtaining the repairs go-ahead from the lessor.
  • Long-term expertise in providing guidance for and managing criminal law relief lawsuits. As part of the claims handling process, clients can obtain contact with highly specialised lawyers, while still being free to choose whichever lawyer they want to represent them.
  • Selected, quality-vetted incident managers and rehab specialists ensure professional curative treatment.
  • As part of the case and rehab management service, injured persons are looked after personally from the day their accident is reported.
  • Professional client care provided by specially trained and experienced employees, including pilots, lawyers, engineers and management experts.
  • Clients can rely on rapid claims handling. In the event of a major claim, access is also provided to specially developed alarm plans.


Global, close-to-client claims handling

High-performance capability worldwide in close proximity to clients.

Claims are settled rapidly

The decentralised organisational structure of claims departments facilitates rapid and uncomplicated claims settlement.

Claims experience ensures broad-based know-how

Many years of claims experience ensure we have industry-specific knowledge at our disposal.