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In the first part of the following, we will inform you about the use of your personal data when you visit our Internet site. You will find out more about data protection in the insurance relationship in the second part of the Data Protection Information.
If you have any questions extending beyond the information we have provided, any ideas about data privacy, or you would like to assert your rights to disclosure of information and correction, you are welcome to get in touch with our contact partners on data protection as follows
Talanx AG
Group Data Protection
Riethorst 2
30659 Hannover
Germany
Email: privacy@talanx.com
Part 1: Data protection when you visit our websites
Encrypted communication
Communication between your browser and our servers is SSL encrypted. You can recognise this in the Internet browser by the text "https://" in the address of the website.
Newsletter
If you order one of our newsletters, we will save your email address and the details you have provided voluntarily. We will use this information exclusively for sending the newsletter.
You can unsubscribe to the newsletter at any time using the link contained in each issue or directly on our Internet website. We will then delete your details from our email distributor.
We record which newsletter issues were read when and how often. We collect these data statistically and on an anonymous basis, in other words we do not store details relating to which of the individual recipients has opened an email.
Contact form
We store the data provided by you in the contact form such as name, email, insurance certificate number and message text, and we use it exclusively for purposes of individual communication with you. If you would like to send us a message with confidential content, we ask you to use our contact form. The information you send will then be encrypted before it is transmitted to us.
Proposal calculator
We store the data you enter in our proposal calculator and use it exclusively for purposes of making proposals and issuing policies. Your data is transmitted to us in encrypted form. You will receive more information on data protection when you use the proposal calculator.
HDI Global SE Business Portal
The data required for registration in the HDI Global Business Portal (e-mail address and password) are sent securely to us. Your password will be stored in encrypted form. Please note that we did not provide a password reset in the pilot project for the HDI Global Business Portal. If you have any questions, please contact us under Business-Portal@hdi.global.
We use your e-mail address to notify you of any changes to the offer or registration, such as product enhancements or technical circumstances.
Content and methods of third parties
We use the content and methods of the Vimeo online video service on some websites in order to integrate HDI videos. This service is operated by Vimeo, LLC with Head Office located at 555 West 18th Street, New York, New York 10011, USA.
The internet pages of our internet portal are provided with a Vimeo plugin, and if you call up the pages, a link to the Vimeo servers is created and the plugin is displayed in this process. As a result, a message is sent to the Vimeo server informing it which of our Internet pages you have visited by passing on your IP address. If you are thereby logged into Vimeo, Vimeo will allocate this information to your personal account. When you use the plugin, e.g. by clicking on the start button of a video, this information is also allocated to your account. Other data about your usage can also be collected, e.g. which video you have viewed when and for how long. You can prevent this allocation if you deregister from your Vimeo account before you use our Internet pages and delete the corresponding cookies from Vimeo.
Vimeo uses an iFrame, in which the video is called up, to call up the Google Analytics tracker. This is a dedicated tracking system from Vimeo to which we have no access. You can prevent the recording of the data generated by the cookie and relating to your usage of the website (incl. your IP address) on Google and the processing of this data by Google if you download and install the browser plugin available under the following link http://tools.google.com/dlpage/gaoptout?hl=de.
We draw your attention to the fact that we do not have any influence over the scope in which Vimeo surveys your data and how the provider uses such data. You can find out about this in the data protection notices of Vimeo https://vimeo.com/privacy.
Cookies and web analysis
We are continually working on optimising our online offers and making your visit to our internet pages as convenient as possible. Log reports on accesses to our websites and the use of cookies and web analyses are very important for this purpose.
Cookies
During your visit to our Internet portal, cookies are automatically stored on your computer. Cookies are small text files in which we store data so as to make surfing on our Web pages easier and more effective. For example, we use cookies so that we are able to identify you as a user by means of an anonymous identification without your having to log in separately.
Only we are able to read these cookies. The information stored in a cookie does not permit us to allocate it to a particular person or to draw conclusions about individual visitors to our website.
Session cookies and persistent cookies are used on our websites.
Session cookies make navigation easier and permit specific functions such as our proposal calculator. Your details are taken over in the proposal calculator so that they do not have to be entered more than once. When session cookies are deployed, technologies are not used which allow the access behaviour of the user to be analysed. The cookies are deleted when you close the Web browser. These settings are only valid for visiting our web pages.
Persistent or permanent cookies store information between two visits to the websites so that you can be identified as a returning user if you visit the website again. This is how we create a higher level of usage convenience for the use of our website. Persistent cookies also enable us to identify which areas of our Internet portal you visit most frequently.
Most Internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or alternatively a message is always displayed when you receive a new cookie. You can also delete cookies that have already been stored on your computer. However, deactivation of cookies can lead to your not being able to use all the functions on our website.
Web analysis
The callup history of our websites and the downloading of a file, for example a brochure, are automatically stored by our webservers in a temporary protocol file. These data are entered by you in the course of using what we offer on our website and they are stored separately from other data. The data are stored separately in anonymised form. We require the protocol files in order to enable you to visit our website (setting up connections) and guarantee system security and stability at all times. They also facilitate the technical administration of the network infrastructure. This analysis helps us to identify any error messages on these pages. The IP address is only evaluated if there are attacks on the network infrastructure and for statistical purposes without our being able to draw any conclusions about you as a person.
Furthermore, the use of cookies allows us to analyse your user behaviour in anonymised form when you visit our internal portal. So that we can do this, we require the Piwik Web analysis service, which exclusively uses anonymised data (e.g. abbreviated IP addresses, date and time of page view, time spent, or the page from which you were directed to our website.). If you select an appropriate setting in your browser, you can prevent Piwik setting a cookie. Alternatively, you can separately opt out of survey, storage and usage of your data for Piwik. If you want to block tracking, your computer establishes an appropriate cookie. If you delete your cookies this means that the opt-out cookie is also deleted and it will then have to be reactivated by you if you require it.
Part 2: Data protection throughout the insurance relationship
If you would like to conclude an insurance contract with us, you are already our customer, or you would like to register a claim with us, then we require your personal data in order to assess the insured risk, to provide you with advice, to give you support or to check an obligation to pay benefit.
You trust us to take a responsible approach to handling your data. We are aware of this responsibility and we take data protection and data security extremely seriously. HDI Global SE has therefore made a voluntary commitment to compliance with rules of conduct for data protection in the German insurance industry that goes beyond the statutory data protection regulations.
Data protection conduct rules
We provide you with comprehensive information about the data processing operations that may be relevant in connection with an insurance relationship in the data protection rules of conduct for the insurance industry. These rules of conduct were approved by the German data protection authorities and they are the first sector-wide self-regulated commitment on data protection in Germany. Our signing up to the rules entails making a commitment to a comprehensive data protection and data security concept. The requirements range beyond the statutory demands, for example in information and documentation obligations. Our customers are able to rely on the processes typical for the insurance industry described in the commitment being in compliance with legislation on data protection.
You will find the text of the data protection conduct rules here.
Declaration of consent
The regulations of the Insurance Contract Act (Versicherungsvertragsgesetz), the Federal Data Protection Act and other data protection regulations do not include any legally adequate reasons for the use of your health data. If disclosure of your health data is necessary for processing the insurance proposal, assessment of the risk, or claims settlement, we therefore obtain a consent and release from confidentiality declaration from you. The content of the declarations used has been agreed with the data protection supervisory authorities. They offer you transparency about the handling of your personal data.
You can find the declaration agreed with the data protection authorities here.
Service provider list
Certain functions associated with the insurance relationship are not carried out by ourselves. Rather, we outsource these to a service provider. Depending on the type of function transfer, it may also be necessary to pass on your health data to a service provider. We provide transparent information in the service provider list on which functions we use service providers for.
You will find the current list of service providers and our companies who participate in joint data-processing operations here: Overview of HDI Global SE