All claims are controlled by our centralised Claims Division in Sydney. Claims are controlled by Claims Managers for both Non Marine & Marine. All staff are specialists in handling claims in their respective line of business portfolio to provide immediate, effective and adequate management of claims no matter the location or region in which the claim is being made within. Our clients value the high level of decision making knowledge our experts have and their exceptional flexibility when it comes to understanding needs and taking action.
When considered necessary we will utilise our extensive panel of specialists to assist us in the effective management of your claim.
Clients benefit from HDI claims experts’ wide range of experience in specific insurance categories.
High-performance capability worldwide both locally and internationally in close proximity with clients.
The organisational structure of our claims operations facilitates rapid and uncomplicated claims settlement.
We have industry-specific knowledge back by many years’ experience of handling industrial claims.
Claims made outside the client’s home country are handled seamlessly and without any compatibility or co-ordination problems between master and local policies.