Professional claims management service provided by HDI Global

All claims are controlled by our centralised Claims Division in Sydney. Claims are controlled by Claims Managers for both Non Marine & Marine. All staff are specialists in handling claims in their respective line of business portfolio to provide immediate, effective and adequate management of claims no matter the location or region in which the claim is being made within. Our clients value the high level of decision making knowledge our experts have and their exceptional flexibility when it comes to understanding needs and taking action.

When considered necessary we will utilise our extensive panel of specialists to assist us in the effective management of your claim.

Scope of services at a glance

Claims management

Clients benefit from HDI claims experts’ wide range of experience in specific insurance categories.

  • Claims adjusters are key contact persons and they deal locally with assembling appropriate teams of experts.
  • Following a damage event, companies can rely on prompt payment of compensation in settlement of their claims.
  • Acknowledged experts in providing advice on and managing liability claims lawsuits, settlement discussions and mediation processes.
  • Companies benefit from our claims handlers’ high level of expertise and decision-making authority.
  •  Professional, single-source handling of recourse cases.
  • Close working relationship with HDI risk engineers, who in the event of a claim, highlight future risk minimisation measures.

What to do in the event of a possible transit claim

  • Claims are handled only by experienced staff
  • We have a panel of specialist D & O lawyers Australia wide


Global, close-to-client claims handling

High-performance capability worldwide both locally and internationally in close proximity with clients.

Claims are settled rapidly

The organisational structure of our claims operations facilitates rapid and uncomplicated claims settlement.

Claims experience ensures broad-based know-how

We have industry-specific knowledge back by many years’ experience of handling industrial claims.

Seamless claims handling

Claims made outside the client’s home country are handled seamlessly and without any compatibility or co-ordination problems between master and local policies.